A SaaS platform, owned end to end

Single-tenant to multi-tenant, live

At Optel I inherited a platform designed for one customer per deployment, already running on five continents under several regulatory regimes at once. I built the business case that tied shared infrastructure to lower operating cost and more competitive pricing. Then I designed what the original architecture never allowed for: tenant isolation boundaries, feature entitlement tiers and per-market configuration. I guided the team toward a microservice decomposition through collaborative design review.

Over the same period the client base grew by a quarter, and the platform went from no presence to live clients in Asia-Pacific and Latin America.

Launch and retirement

I created a lighter product line of the Verify platform that opened a market the flagship couldn't reach. I also retired CERTA, a compliance product for the European market. The decision wasn't mine; the execution was. Customers were migrated to an alternative provider, and their data was exported and handed back to them.

Built to be validated

I turned GAMP 5 validation into a product deliverable: a documented traceability chain from requirements to test results. It sped up releases and standardised production versions across the customer base. I have run IQ/OQ/PQ in detail both as implementation project manager and as product manager, supported Optel's SOC 2 Type II certification, and deliver at LSPedia within a FedRAMP-certified environment.

New modules, new obligations

At LSPedia I built the OneScan modules for DEA Schedule I/II suspicious order monitoring and for FDA suspect and illegitimate product notification: compliance features that turn a new regulation into a working product.